JMF Support Services provides full-service support to manage projects & programs. With over 80 years of combined industry experience, our team of skilled specialists are uniquely equipped to deal with the ever-changing nature of the industry.
Since our founding in 2013, JMF has worked to deliver exceptional customer service and marketing engagement to our clients. Whether acting as subject matter experts or collaboration with internal marketing teams, JMF Support Services handles technical and customer concerns in a swift fashion, eliminating barriers that prevent projects from executing on-time and on budget.
Why choose JMF
JMF operates as the central point of contact between the Project Managers and the customers of the company- simplifying the process of getting needed answers, resources, and proper “next step”actions to ensure the completion of their projects.
CUSTOMER SERVICE
- Process service requests
- Manage CSR visibility
CUSTOMER RELATIONS
- Social media
- ICC compliance
- Action requests
MANAGEMENT
- Monitor scheduled work
- Landscaping staking
- Monitor and reports
CONTRACTOR CHOICE
- Outage coordination
- Landscape restoration
- Crew assistance
BUSINESS SUPPORT
- Regional landscaping
- Service requests
- Joint work agreements
CONSTRUCTION
- Remove obstacles/delays
- Access issues
- Post construction restoration
- Field assessments/verification
Why choose JMF
JMF operates as the central point of contact between the Project Managers and the customers of the company- simplifying the process of getting needed answers, resources, and proper “next step”actions to ensure the completion of their projects.
CUSTOMER SERVICE
- Process service requests
- Manage CSR visibility
CUSTOMER RELATIONS
- Social media
- ICC compliance
- Action requests
MANAGEMENT
- Monitor scheduled work
- Landscaping staking
- Monitor and reports
CONTRACTOR CHOICE
- Outage coordination
- Landscape restoration
- Crew assistance
BUSINESS SUPPORT
- Regional landscaping
- Service requests
- Joint work agreements
CONSTRUCTION
- Remove obstacles/delays
- Access issues
- Post construction restoration
- Field assessments/verification
Project Support Team
Services Provided
We provide a comprehensive array of services to help with nearly every element of customer engagement, notification, ongoing communications and satisfaction. We also help coordinate third-party vendors to ensure efficiency and good communications among all parties.
We specialize in working within your organization and optimizing the Premier Customer Experience. We’ll help you analyze the workflow to ensure we meet the demand of all internal/external customers.
Coordination of vendors can be a full time job. We have the relationships and experience to help you build and maintain great vendor relationships and accounts.
We’ll handle all of your customer contact including pre/post work notifications, customer inquiries, customer complaints, coordination with internal and external, as well as capturing the data utilized for reporting.
We work with your execution teams to perform walk downs with to meet the requirements of your organization. We’ll assist in delivery of construction while focusing on and enhancing the customer experience.
We work with our clients marketing and legal teams to develop all marketing material.
We utilize customized communication strategies dependent upon the client’s needs. We’ll engage your customers with explanatory and timely information.
WHAT OUR CUSTOMERS SAY
JMF lead thank you for your patience in handling and redirecting erroneous tickets to the Project Management team, we are working on a refresher course to ensure that our new employees are clear on where the ticket request should go.
Thanks a million JMF. Similarly, I received a note from Ms. Costello expressing appreciation for the work performed by JF Electric. I sincerely appreciate the prompt attention to this matter.
Great! Thank you JMF for the quick follow up, I will inform the Village of restoration plans.
A lot of proactive planning is involved before executing a job. JMF is fantastic with response time and customer interaction. We often time cross hurdles that may be unforeseen but the involvement of JMF has circumvented any hindrances to work performance. Happy customers create a smooth and productive project.
JMF’S ComEd background positions work well to perform vital customer interfacing work on behalf of the DSM team. JMF knows, strategically when and how to involve individual residents, homeowner associations, etc. JMF is quick to lend a suggestion and has instant rapport with customers. I am glad JMF is supporting the DSM team
Great teamwork ensuring SR was completed with customer satisfaction!
OUR CLIENTS
FIND OUT HOW WE CAN HELP YOU
improved customer satisfaction enabling project managers to focus on scope, schedule, and budget. Let us do the same for you.